Recently, conversions may have appeared stuck on “Processing” or been marked as “Failed” shortly after starting, even when the file was fine. This was caused by an update we rolled out: our conversion workers got out of sync, so some jobs were left in an inconsistent state. We’ve fixed how we manage those workers during updates so only the current system handles conversions, and they should behave normally again.

PDF to DOCX conversions have also been improved and should now have a higher success rate.

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